I have been charged £62.99 for a free trial

Question

Hello I have been charged 62.99 pound free trial I forgot to cancel but i didn't use the service at all

I have raise despute from my bank Lloyds but it didn’t meet the criteria since i forgot to cancel subscription before the payment gone through

I have just spoken with apple they are not able to help since i raised dispute twice and it cancelled aswell

I indeed need help to get this money back please help me with this matter.. I was using Adobe for my study purposes since i am student and living in London in living crisis

Please help me for this matter

kglad · Answer

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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