Skip to main content
I
Inspiring_mindset8113
December 28, 2025
Question

I have been charged - Terrible! I cancelled and took a screenshot at the time to prove it.

  • December 28, 2025
  • 2 replies
  • 254 views

Hello can anyone urgently give me a contact at Adobe Customer service to make a complaint! This is deplorable. I've seen similar threads in 2021 and 2024 people cancelling then still being charged I took a screenshot of my cancellation and today I get a 'payment issue' email. Well I cancelled.

 

    2 replies

    gupta shivangi
    gupta shivangi
    Legend
    December 29, 2025

    Hi @Inspiring_mindset8113,

    We are here to help.

    I can see that you subscribed to Adobe Stock and Adobe Photoshop in December 2025 and cancelled them both. Could you share more details? Which Adobe product are you referring to?


    ^Shivangi

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      December 28, 2025

      check your account, https://account.adobe.com

      what's it show?

      eg, any payment problems,?
      more than one subscription?
      only the plan(s) you want?

        I
        Inspiring_mindset8113Author
        December 28, 2025

        I've cancelled totally and remove my  email from the platform with  help from customer service. Thanks for trying to help

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        December 28, 2025

        you're welcome.

         

        (but still check to make sure everything is canceled.)

        Firefly Community Gallery
        Adobe Firefly

        Remix with Firefly Community Gallery

        Thousands of free creations to fall in love with and remix in Firefly.

        Explore now
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices