I have been charged twice for a canceled subscription

Thank you for posting to this public discussion forum, Mandalata.

I apologize for any confusion you may have encountered while managing your accounts and subscriptions. I understand how frustrating this situation can be.

You have an active AI assistant subscription under your individual account and a team subscription under your organizational account. This is what led to the recent charges.

Please bookmark https://adobe.ly/4gI2vVC for information on how to switch between your two different accounts. The AI assistant can be canceled by logging in under your personal account, Mandalata.

For information on how to cancel your individual subscription, see https://adobe.ly/4wcfYJZ.

For more information on the cancellation and refund process, see https://adobe.ly/43TJb0d. Any refunds issued will take up to 14 days.

Please update this public discussion thread if you have any additional questions, Mandalata. ^JW