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Participant
Oct 31, 2026 12:43 AM UTC
Question

I have been getting charged twice a month for so long and it has never been taken care of. Who do I have to contact to get it to stop and all my money back!?!!!

I have been getting charged twice a month for so long and can’t get it to stop. It’s hard to even get in contact with someone. I want it to stop and my money back!

    2 replies

    John T Smith
    Community Expert
    Community Expert
    Oct 31, 2026 1:33 AM UTC

    1st do what ​@kglad said to see what you have

    Then, Only you may cancel a subscription
    -To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    -be sure to keep the verification email you will receive when you cancel

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    kglad
    Community Expert
    Community Expert
    Oct 31, 2026 12:47 AM UTC

    check your account, https://account.adobe.com

     

    what subscriptions does it show?

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