I have been trying to cancel my Adobe Podcast Premium Free Trial and I'm unable to do so. The stuff just keeps rolling and doesn't take me to where I'm supposed to actually cancel. I need an admin to help

Question

Jeff_A_Wright · Accepted Answer

Thank you for posting, ​@Carefree_Cosmos59a1, and thanks to ​@kgladfor the information provided above.I reviewed the account associated with your community profile and can confirm that an Adobe Podcast Premium subscription was started today. I can also see that the payment method used for the subscription was unsuccessful.As this involves a subscription-specific billing issue, we'll need to review the account with you directly. Please get in touch with us using the options available at:https://helpx.adobe.com/contact.html?rghtup=autoOpenWe can then review the subscription status and discuss the available options with you in a private setting.Please update this public discussion thread if you have any additional questions.

kglad · Answer

if you subscribed via a mobile app store, contact that store.

if you subscribed via adobe.com:

you need to fix your payment before you can cancel, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

then

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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