I have been trying to cancel my Adobe subscription, I can’t afford and I am getting bank charges due to insufficient. Please cancel the subscription

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I cant cancel it, I been trying for news now. Please help

Community Expert

Hi @Thandokazintshinga you will have to fix the payment issues only then will you be able to cancel the plan. If you get charged and are within the refund period the refund would be issued. See the following articles

https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

-Manan

ThandokazintshingaAuthor

Participant

I am trying to cancel the plan but I get the error message. I been trying to do this now for weeks. Please help

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M

Manan Joshi

Community Expert

The error says what I am telling. You will have to fix the payment issue for the cancellation to go through

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-Manan

ThandokazintshingaAuthor

Participant

It requires me to make a payment and I don’t have funds, this was the trial I been trying to cancel it.

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M

Manan Joshi

Correct answer

Community Expert

Hi @Thandokazintshinga you will have to fix the payment issues only then will you be able to cancel the plan. If you get charged and are within the refund period the refund would be issued. See the following articles

https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

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-Manan

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