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Victoria39026613y9zf
Participant
October 10, 2025
Answered

I HAVE BEEN TRYING TO CANCEL MY FREE TRIAL TO ADOBE EXPRESS FOR MONTHS AND THEY KEEP TAKING MONEY

  • October 10, 2025
  • 2 replies
  • 147 views

I HAVE BEEN TRYING TO CANCEL MY FREE TRIAL TO ADOBE EXPRESS FOR MONTHS AND THEY KEEP TAKING MONEY OUT OF MY CREDIT CARD.  I DO NOT USE ADOBE EXPRESS AND I DO NOT WISH TO USE ADOBE EXPRESS.

 

 PLEASE HELP.

Correct answer Shivangi_Gupta

We apologize for the inconvenience. Adobe is performing system maintenance. During this time, we will not be able to process your current request. We appreciate your patience. You will be able to manage your plan once the maintenance is complete. You can check the server status here: https://adobe.ly/48JE6v7

Please try again after sometime.

2 replies

L
liz_1963
Participant
October 20, 2025

hi have you managed to sort this? I am trying to cancel my free trial and there's an error message that keeps coming up which stops me from cancelling!!!! 

S
Community Manager
Shivangi_GuptaCommunity ManagerCorrect answer
Community Manager
October 20, 2025

We apologize for the inconvenience. Adobe is performing system maintenance. During this time, we will not be able to process your current request. We appreciate your patience. You will be able to manage your plan once the maintenance is complete. You can check the server status here: https://adobe.ly/48JE6v7

Please try again after sometime.

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 10, 2025

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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