Participant

Answered

I have cancelled my Plan within the 14 day Free Trial. But Still I am debited money I want my refund now

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Why is it difficult to cancel your Plans. I want my money back

ShivangiGuptaCorrect answer

Community Manager

Hi @Aviwe Mabude,

Thank you for reaching out. I checked your account and found that you had subscriptions to both Adobe Acrobat Pro and the AI Assistant for Acrobat. While one of the plans has been canceled, the other is still active.

This is why you’re continuing to see charges.

Since the remaining plan is on a monthly basis, you can cancel it anytime. Once cancelled, it will stay active until the end of the current billing cycle and then automatically stop.

If you need any help with the cancellation steps, I’d be happy to assist.

^Shivangi

Christina_ccc444

Participant

I am needing a rewind ASAP otherwise will be going to the Australian ombudsman.

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Christina_ccc444

Participant

The whole process has been deliberately confusing. When I signed up originally, I was ONLY needing Adobe Acrobat Pro.

Waiting for a refund from Adobe for the two months.

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kglad

Community Expert

@Christina_ccc444

again, what’s your account show?

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Christina_ccc444

Participant

Experienced the same issue.

I cancelled my subscription on June 21 and received an email stating AI Assistant for Acrobat will end on 21-June-2026 (PT). I was under the impression I had cancelled my plan but have been charged with the below:

Jun 29, 2026 Monthly Subscription Fee Acrobat Pro 43.99AUD

Jul 30, 2026 Monthly Subscription Fee Acrobat Pro 43.99AUD

It feels like Acrobat have deliberately made it difficult and confusing to continue charging customers. Note that I was also NOT notified prior to incurring the charges. Upon looking online, a lot of people have experienced the same problem.

I am requesting a refund for both above transactions otherwise I will contact the Australian ombudsman.

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kglad

Community Expert

@Christina_ccc444

you subscribed to both acrobat and ai for acrobat. you need to cancel each to end those two subscriptions.

you can always check your account ( https://account.adobe.com ) to confirm.

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ShivangiGupta

Correct answer

Community Manager

Hi @Aviwe Mabude,

Thank you for reaching out. I checked your account and found that you had subscriptions to both Adobe Acrobat Pro and the AI Assistant for Acrobat. While one of the plans has been canceled, the other is still active.

This is why you’re continuing to see charges.

Since the remaining plan is on a monthly basis, you can cancel it anytime. Once cancelled, it will stay active until the end of the current billing cycle and then automatically stop.

If you need any help with the cancellation steps, I’d be happy to assist.

^Shivangi

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^Shivangi

M

Manan Joshi

Community Expert

Refunds are automatically credited to the bank in around 14 days. In the meanwhile do check that you cancelled the plan successfully(should have got an confirmation email). Also, do check that you are not subscribed to anything else, check it at https://account.adobe.com/plans

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-Manan

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