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Participant
November 6, 2025
Question

I have cancelled my subscription and Adobe charged me 2x monthly fee. Why?!!

  • November 6, 2025
  • 1 reply
  • 112 views

I just cancelled my sub to Photoshop.  I see I have been sent an invoice for 2x 

 

Why?

 

I have included a screenshot.  

 

Thanks

1 reply

kglad
Community Expert
Community Expert
November 6, 2025

sounds like you had an annual plan paid monthly.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Participant
November 6, 2025

Hi, thanks for replying. Not annual, it's a monthly plan. 

Participant
November 6, 2025

Here's my recent payments. For some reason the latest one is 2x a monthly amount.