I have cancelled my subscription and they charge me anyways and got no plan

Forum|Forum|4 months ago
September 8, 2025
2 replies
203 views

On September 2, 2025, they charged me for a month's payment, which I canceled on September 3, 2025, and they refunded my money. But today, September 8, 2025, they charged me again. I don't know why, since I had canceled the automatic charge on my account and the payment came from my card. Besides, it's not that they gave me the active plan, but rather that I don't have one so i cant cancel it on my account. I don't know where they charged me from, but I need help from someone real. The bot hasn't given me an answer. If you need information pleas ask me.

Billing

kglad

Community Expert

... and to check for other subscriptions, https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

Jeffrey_A_Wright

Community Manager

Asdadsasr, thanks for posting about your subscription commitments to this public discussion forum. I can confirm that you canceled the subscription under the account you used to post to this public discussion forum.

Please make sure to log in and complete the self-cancel process for any additional Adobe accounts you have created, which might contain an active subscription. You can find information on the self-cancel process at https://adobe.ly/4pjAo12. ^JW

A

asdadsasr_2358Author

Participant

Hi, thanks for the answer, but my problem is that i dont have any mail with the plan active, and i cant cancel it in my bank because i first need to cancel it here 😞
I checked at this link: https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html and it couldnt identify the procedense of that pay. I´d like to contact support by mail please.

kglad

Community Expert

@asdadsasr_2358

if you can't find a purchase from adobe using the correct card number at that link, report fraud to your credit card issuer.

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