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Answered

I have cancelled my subscription. Why are you still taking money from my account?

6 replies
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My subscription is cancelled so STOP taking money from my bank account.

Community Manager

Hi @Amiable_neighbors3bdf

We checked the email address used to post your query, but we couldn't find any active Adobe subscription associated with it. To help us investigate further, please repost your query using the email address linked to the Adobe account used for the purchase.

For your privacy and security, please do not share personal information such as email addresses, phone numbers, payment details, or transaction information in this public forum.

If you're not sure which Adobe account was used, you can use Adobe's Charge Finder tool to identify the subscription associated with the charge:

Identify your Adobe charge

Hope this helps, let us know if you face any other issues.

^Akansha

A

Amiable_neighbors3bdfAuthor

Participant

My email is

anth*******************

Amthony

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AkanshaAshra

Community Manager

Hi Amiable_neighbors3bdf

Thank you for following up.

We checked again, but we’re still unable to locate an Adobe account associated with the email address used to post here.

Were you able to check the Adobe Charge Finder tool shared in our previous response? It may help identify the Adobe account associated with the charge. Please let us know what you find so we can guide you further.

For your privacy and security, please do not share any personal or payment information publicly on the Community.

^Akansha

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A

Amiable_neighbors3bdfAuthor

Participant

Adobe is taking two payments out of my account each month one of £9.98 and one of £19.95. It’s a disgrace and it’s fraudulent.

anthony

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T

Tarun Saini003

Community Expert

Hi @Amiable_neighbors3bdf,

Thanks for reaching out! Please post your query here https://community.adobe.com/questions-6 as this is the best place to get your account related query resolved.

Best,

Tarun

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Tarun Saini

AkanshaAshra

Correct answer

Community Manager

Hi @Amiable_neighbors3bdf

We checked the email address used to post your query, but we couldn't find any active Adobe subscription associated with it. To help us investigate further, please repost your query using the email address linked to the Adobe account used for the purchase.

For your privacy and security, please do not share personal information such as email addresses, phone numbers, payment details, or transaction information in this public forum.

If you're not sure which Adobe account was used, you can use Adobe's Charge Finder tool to identify the subscription associated with the charge:

Identify your Adobe charge

Hope this helps, let us know if you face any other issues.

^Akansha

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