I have cancelled my subsription but still being charged

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I have the same issue but all plans were cancelled and I am still being charged. How do I stop this.

Jeff_A_WrightCorrect answer

Community Manager

Thank you for your post, @Cassandra299693193agv.

I apologize for any confusion regarding the recent charge you received from Adobe.

I reviewed the available account information and can confirm there are currently no active subscriptions associated with the account. I can also see that Adobe Acrobat Pro and AI Assistant for Acrobat were both started and canceled on June 29, the same day.

If you are seeing a recent charge, please review the following document, which covers common reasons for unexpected Adobe charges and steps to identify the account associated with the charge:

Unknown Adobe charge or billing transaction

Please update this public discussion thread if you have any questions, @Cassandra299693193agv.

Jeff_A_Wright

Correct answer

Community Manager

Thank you for your post, @Cassandra299693193agv.

I apologize for any confusion regarding the recent charge you received from Adobe.

I reviewed the available account information and can confirm there are currently no active subscriptions associated with the account. I can also see that Adobe Acrobat Pro and AI Assistant for Acrobat were both started and canceled on June 29, the same day.

If you are seeing a recent charge, please review the following document, which covers common reasons for unexpected Adobe charges and steps to identify the account associated with the charge:

Unknown Adobe charge or billing transaction

Please update this public discussion thread if you have any questions, @Cassandra299693193agv.

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C

Cassandra299693193agvAuthor

Participant

correct I have no active subscriptions - this is an adobe product purchased a couple of years ago then cancelled. every now and again i get the charge on my account. last time i had to change my credit card to stop the charge occuring as i could get no satisfaction from Adobe. and now it has appeared on my new credit card. I want you to stop the charges and refund the charge - i do not know why you keep grabbing my money when there is no active subscription - this is a your issue not a my issue. stop stealing my money and please ensure all adobe accounts in my name are closed. the grab is from Adobe Sagart.

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John T Smith

Community Expert

If you clicked the ‘unknown charge’ link that was provided and you can’t find an active subscription you may need to call your credit card fraud line to dispute the charge

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