I have credit in my account but still telling me that i need to upgrade, i cant sign in in my account, i have 2000 credit, it is taking my to my other email, can you solve it pls

Thank you for posting, ​@innovative_videod76d.

I’m sorry for the confusion and frustration. I can understand how concerning this is when you believe you have available credits but are being prompted to upgrade and are unable to access the account you expect. 

Based on the information available, I do not see any active Adobe subscriptions associated with the account you used to post this question.

Since you already know the email address associated with the account you are trying to access, I recommend resetting the password and then signing in again using that email address. You can find instructions here:

Reset your Adobe password

After resetting your password, sign in to your Adobe account and verify whether the credits are associated with that account.

Please update this public discussion thread if you have any additional questions, ​@innovative_videod76d.