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Participant
September 26, 2026
Question

I have forgot to cancel my 7 day trail yesterday so it charged me for a monthly fee of CA $45.99 now. Can I get a full refund with the 14 days refund policy? I could not find anywhere to talk to a customer service. How can I get my refund?

  • September 26, 2026
  • 3 replies
  • 14 views

 

I forgot to cancel my 7-day trial yesterday, so it charged me a monthly fee of CA $45.99 now. Can I get a full refund with the 14-day refund policy? I could not find anywhere to talk to customer service. How can I get my refund?

    3 replies

    kglad
    Community Expert
    Community Expert
    September 26, 2026

    if you don’t qualify, you can try appealing to adobe support via social media.

    kglad
    Community Expert
    Community Expert
    September 26, 2026

    yes, refunds are automatic if cancellation is within the trial period. ie, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

     

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

    Participant
    September 26, 2026

    I just cancel it this morning so I was one day late for the Trail period.  Can I get my refund?