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Thomas233474162eea
Participant
May 25, 2023
質問

I have just cancelled my yearly subscription, however I have now found the funds to pay.

  • May 25, 2023
  • 返信数 1.
  • 342 ビュー

So I have just cancelled my yearly photography plan that included photoshop, lightroom and adobe bridge as I could not afford it due to the cost of living. However It really does help me. I have however just been given some money as a gift to help either pay for some of it for another year or put towards monthly payments.

 

My issue is, I cannot find any option to revert this which was done on 18/05. (plan ending on 27/05)

 

This wouldn't be too much of an issue, as I know I can just resign up for a new membership when it ends. However I cannot find the same plan I used before, only that with Lightroom and PS but I would heavily use bridge in my work. 

 

What are my options as I'm going to assume I cannot undo my cancellation on my current plan? 

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返信数 1

R
Community Manager
Rashmi27002770wxveCommunity Manager
Community Manager
May 25, 2023

Hi there,

 

Happy to help!

 

Please find the plans and pricing in the below link.

https://www.adobe.com/creativecloud/plans.html

 

Since, this is a community forum, if you have any further questions we are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

 

    T
    Thomas233474162eea作成者
    Participant
    May 25, 2023

    Hello, this does not help my question I'm afraid and I find it extremely diffucult to even find the chat to a real person button? 😞

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 25, 2023

    @Thomas233474162eea 

     

    to chat to a real person, type "agent" into the text field.

     

    there are 2 ways to contact adobe; chat and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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