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Participant
August 24, 2025
Question

I have no idea how to pay for photoshop

  • August 24, 2025
  • 2 replies
  • 114 views

Hello there!
I feel like I'm trapped. I live in Serbia and can't pay for Photoshop because the Adobe website automatically redirects me to a page with the message “The purchase could not be completed because transactions in your region (RU) are currently restricted.” I know this isn't true, but I can't contact technical support or anyone else, so I hope someone here can help me.
This system is literally forcing me to use a pirated version of the program because I can't pay due to the poorly functioning website.

 

Could you help me somehow?

2 replies

kglad
Community Expert
Community Expert
August 24, 2025

The country associated with your adobe id must match the store you purchase from and must match the payment address. if that doesn't work for you, don't bother proceeding. otherwise, change what's necessary:

 

change your country on adobe.com, https://www.adobe.com/international/selector/

 

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

 

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

change currency - https://forums.adobe.com/thread/1999694

 

change store - http://www.adobe.com/store_selector/storeselector.html

 

change adobe.com website language - https://forums.adobe.com/thread/1999693

 

change age - https://helpx.adobe.com/nz/creative-cloud/kb/you-eligible-cc.html

Chuck Uebele
Community Expert
Community Expert
August 24, 2025

Moved to the Aacount, Payment, and Plan forum, from the Photoshop forum.

 

Hopefully, someone on this forum can better answer your question.