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hgjvjxcjmjugukg
Participant
February 22, 2026
Question

I have no working card, how do I cancel my plan?

  • February 22, 2026
  • 1 reply
  • 14 views

I meant to cancel my subscription before the free trial ended, but I forgot. The card I entered has no more money. I can not put money on it. I do not have another card. I keep trying to cancel my subscription or delete my account but it keeps telling me to update my payment. I can’t :( How do I fix this??

    1 reply

    Peru Bob
    Community Expert
    Community Expert
    February 22, 2026

    You need to have a valid form of payment before you can cancel a subscription and get a refund.

    https://helpx.adobe.com/manage-account/using/update-billing-information

    hgjvjxcjmjugukg
    Participant
    February 22, 2026

    If i put in another card, will it immediately charge it?

    kglad
    Community Expert
    Community Expert
    February 22, 2026

    if you owe money, yes.