Skip to main content
Miska27619917n7cf
Miska27619917n7cf
Participant
May 20, 2026
Answered

I have not received a refund I need to talk to someone

  • May 20, 2026
  • 2 replies
  • 19 views

Hello Adobe, beggining of may I received a subscription renewal and was charged around 500€ , I cancelled my plan a few days later, as it said on the internet that if I cancel within 14 days of the renewal I will get a refund. It has been around 2 weeks and I have not received a refund and now it says I do not have a pending refund. Please help me fix this issue or connect me to an actual person who can help me. Thank you

    Correct answer ShivangiGupta

    Hi ​@Miska27619917n7cf,

    Thanks for reaching out.
    Refunds can only be initiated if the subscription is cancelled within first 14 days of subscription purchase. As per your account info, you have an active annual prepaid subscription to CC Pro since 2 year and 17 days which makes your account ineligible for refund post cancellation.
    For more details, please refer to this article: https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

    I hope it helps.

     

    ^Shivangi

    2 replies

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity ManagerCorrect answer
    Community Manager
    May 20, 2026

    Hi ​@Miska27619917n7cf,

    Thanks for reaching out.
    Refunds can only be initiated if the subscription is cancelled within first 14 days of subscription purchase. As per your account info, you have an active annual prepaid subscription to CC Pro since 2 year and 17 days which makes your account ineligible for refund post cancellation.
    For more details, please refer to this article: https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

    I hope it helps.

     

    ^Shivangi

    ^Shivangi
    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    May 20, 2026

    Did it show you the refund amount when you were cancelling the plan? Anyhow for official help you would have to contact Adobe Support, these are peer to peer forums

    -Manan
    Miska27619917n7cf
    Miska27619917n7cfAuthor
    Participant
    May 20, 2026

    It did not, but I checked multiple times before on the Adobe website and it said I would receive a refund. Could you please tell me where exactly on Support can I contact them? Because I tried multiple times and all I ever get is the Chat bot

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    May 20, 2026

    Type AGENT in the chatbox and hopefully it will connect you to a human

    -Manan
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices