I have payed, but "trial exprired" says the account

Forum|Forum|4 years ago
January 23, 2022
1 reply
158 views

I have a confirmation of my payment in e-mail "We have received your payment for Photography Membership". Still the software says "your trial has expired" and I cant use Photoshop. Help!

Account management

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kglad

Community Expert

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

if that shows your subscription, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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