I have Premier Rush in my list of apps but now it is asking me to upgrade and pay more

Forum|Forum|5 years ago
September 25, 2020
4 replies
426 views

Premier rush is listed in my subscribed apps but after installing it is requesting I upgrade and pay more subscription fees.

Why should it when it is already my current subscription.

Ed

[Moderator moved from Licensing to Account, Payment & Plan.]

Account management

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Nancy OShea

Community Expert

Do you have a paid Creative Cloud ALL APPS Plan? If not, you don't have full access to Rush.

FREE membership includes a Rush starter plan which is merely a 7 day free trial.

Nancy O'Shea— Product User & Community Expert

T

Test Screen Name

Legend

I think the problem is that Rush is NOT a 7 day trial. If it was, Creative Cloud would handle it in the normal way. What you get is the "Premiere Rush Starter Plan".

That's described as

Premiere Rush Starter plan

Create and share unlimited videos on Premiere Rush mobile and get 3 video exports on Premiere Rush desktop.

So, three exports and you're done. By anyone else's language this is a demo, but by Adobe's words this is a "Plan".

https://helpx.adobe.com/uk/premiere-rush/kb/starter-paid-rush-upgrade.html

T

Test Screen Name

Legend

If you have the Photography plan it only includes a limited trial of Rush. Yes, even though it shows in your apps.

M

Manan Joshi

Community Expert

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan

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