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HappyRetiredWanderer
Participant
September 25, 2020
Question

I have Premier Rush in my list of apps but now it is asking me to upgrade and pay more

  • September 25, 2020
  • 4 replies
  • 433 views

Premier rush is listed in my subscribed apps but after installing it is requesting I upgrade and pay more subscription fees. 

Why should it when it is already my current subscription.

Ed

 

[Moderator moved from Licensing to Account, Payment & Plan.]

This topic is closed to new replies. Start a new post to keep the conversation going.

4 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
September 27, 2020

Do you have a paid Creative Cloud ALL APPS Plan?  If not, you don't have full access to Rush.

 

FREE membership includes a Rush starter plan which is merely a 7 day free trial.

 

 

 

 

Nancy O'Shea— Product User & Community Expert
    T
    Test Screen Name
    Legend
    October 1, 2020

    I think the problem is that Rush is NOT a 7 day trial. If it was, Creative Cloud would handle it in the normal way. What you get is the "Premiere Rush Starter Plan".

     

    That's described as 

    Premiere Rush Starter plan Create and share unlimited videos on Premiere Rush mobile and get 3 video exports on Premiere Rush desktop.

    So, three exports and you're done. By anyone else's language this is a demo, but by Adobe's words this is a "Plan".

    https://helpx.adobe.com/uk/premiere-rush/kb/starter-paid-rush-upgrade.html

      T
      Test Screen Name
      Legend
      September 26, 2020

      If you have the Photography plan it only includes a limited trial of Rush. Yes, even though it shows in your apps. 

        M
        Community Expert
        Manan JoshiCommunity Expert
        Community Expert
        September 25, 2020

        Try the steps mentioned in the following link
        https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
        If it doesn't work, then you need to contact support.
        Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
        https://helpx.adobe.com/contact.html
        Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
        Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
        https://tinyurl.com/y7cfrr7y
        -Manan

        -Manan
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