I have purchased via Google Play and they cannot issue the refund. I have submited a form with Adobe and received this email saying case closed but not clear if refund is issued or not.

I have submited multiple refund requests to Google Play with no luck. I have then submited a refund request via a form from the Adobe Community. I received an email minutes after saying case closed but not if refund issued or not. Please, what is the refund process for a Google Play purchase over 48h? Google play say the funds have been sent to Adobe and sort with Adobe. Tried on chat multiple times and couldn't sort as they're sending me to Google Play. Please, what are the steps to get this refund for this 1 year payment?