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momentslikethis
Participating Frequently
July 27, 2026
Question

I have the Lightroom plan with 1TB but the apps aren't showing in 'Your apps'

  • July 27, 2026
  • 7 replies
  • 29 views

I’ve logged out and back in to Creative Cloud. Both in the app and in a web browser.

 

Lightroom and Lightroom Classic options are Free trial and Buy. When I click through I see the following message: 

 

    7 replies

    dj_paige
    Legend
    July 27, 2026

    Did you purchase this from the Apple Store or from Adobe?

    momentslikethis
    Participating Frequently
    July 27, 2026

    From Adobe

    Jeff_A_Wright
    Community Manager
    Community Manager
    July 27, 2026

    @momentslikethis and @Dudgeon27, I apologize for any confusion regarding the purchase process for your new plans.

     

    You both successfully started your new subscriptions. Please see https://helpx.adobe.com/download-install/apps/download-install-apps/creative-cloud-apps/download-creative-cloud-apps.html for information on how to begin the download and install process for the applications included with your new subscriptions.

     

    If you continue to encounter problems using the new subscription, then see https://helpx.adobe.com/download-install/apps/troubleshoot/licensing-activation-issues/purchased-creative-cloud-apps-appear-trial-versions.html for several common solutions to allow the computer to see your new active individual subscription. If an organization manages the device or network you are using, then you may need their help to access your subscription.

     

    Please update this public discussion thread if you have any additional questions.