I have the yearly subscription on the app on my iPhone, and on the app on my MacBook but it doesn’t recognise my subscription it is asking me to make a new one, how can I solve this please. Thank you

Question

I previously had another MacBook where my subscription was directly connected, now with the new one it doesn’t recognise my subscription who is still valid

kglad · Accepted Answer

use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000379229962 to find your account.

then sign in, https://account.adobe.com and confirm your subscription.

if all’s well, sign out of your cc desktop app and sign back in using your id/password used to confirm your subscription.

PeterB217095629 · Answer

Please make sure you are using the correct Adobe ID (your email) that is associated with an active subscription. The email you are using for this forum does not have a subscription. I see a similarly named gmail account with an active subscription, perhaps that is yours?

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