I have to write this to ask how to contact an agent

Forum|Forum|3 years ago
November 7, 2022
2 replies
1293 views

I have been more than one hour searching and looking to contact an agent and to my surprise of a company that provides a service that we pay, only provides forums and nothing when we need specific help.
Also adds an empty link when we click a contact button, at least in Spain.

Someone can provide the steps to contact an agent please

This topic has been closed for replies.

Nancy OShea

Community Expert

[Moderator moved from Using the Community forums to Account, Payment & Plans.]

@Manuel22037180n73b

What problem are you're having? I ask because most product user questions can be answered quickly by fellow product users in the respective product support boards.

https://community.adobe.com/

Adobe Customer Care agents are mainly for account & billing matters.

CONTACT AN ADOBE AGENT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Nancy O'Shea— Product User & Community Expert

C

Carolyn22079715kpul

Participating Frequently

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kglad

Community Expert

@Carolyn22079715kpul

contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Peru Bob

Community Expert

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCare

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