I have used my university account to purchase an annual subscription However this is not showing.

Forum|Forum|20 days ago
May 11, 2026
3 replies
36 views

This is not showing in my orders and nor can I access the premium apps

I do have a confirmation email for my order

Correct answer amaan7863

Hi, thank you for your response. The issue turned out to be my university account restricting me from accessing the subscription. So I have cancelled it and purchased the subscription on another account. It is working now.

ShivangiGupta

Community Manager

Hi @amaan7863,

I reviewed your account info however I could not find any active subscription associated with this email address.

Could you please confirm if the plan was purchased through your university (for example, under a school-provided account)? If so, it would be best to reach out to your university’s account administrator, as they can help verify and manage your access details.

^Shivangi

amaan7863AuthorCorrect answer

Participant

Hi, thank you for your response. The issue turned out to be my university account restricting me from accessing the subscription. So I have cancelled it and purchased the subscription on another account. It is working now.