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amaan7863
amaan7863
Participant
May 11, 2026
質問

I have used my university account to purchase an annual subscription However this is not showing.

  • May 11, 2026
  • 返信数 2.
  • 11 ビュー

This is not showing in my orders and nor can I access the premium apps

I do have a confirmation email for my order

    返信数 2

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 11, 2026

    use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to find the correct account.  then sign into that account at https://account.adobe.com 

    amaan7863
    amaan7863作成者
    Participant
    May 11, 2026

    Thank you! I have just checked it is the same account

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    May 11, 2026

    Do you have more than one email… are you using the correct one?

    Manage your cloud plan https://helpx.adobe.com/manage-account.html

     

    amaan7863
    amaan7863作成者
    Participant
    May 11, 2026

    Hi, it is the same account but I have noticed that the university has connected something to do with enterprise with my university email

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