I haven't agreed to extend my acrobat subscription but they keep charging after one year

Forum|Forum|7 months ago
June 12, 2025
3 replies
295 views

I haven't agreed to extend my acrobat subscription but they keep charging after one year.

so I reach out to customer service to get that sorted but I had chat with them 3 times and when chat reaches to my cancellation request, they leave the chat and don't response. What kind of customer service is that??

so until so far, I keep charging for the service I barely use and if I want to cancel, I need to pay for $156 for cancellation fee!! I never experience this kind of thing on Amazon or Google or any other company!!

so I googled and this is known problem from this company. check out this link from reddit:

https://www.reddit.com/r/Adobe/comments/1htzv0q/charged_for_annual_subscription_without_consent/

Cancel subscription

Dave Creamer of IDEAS

Community Expert

Did you try doing it yourself?

Log into the Adobe site with your Adobe ID/password.

Click on your profile picture/icon in the upper-right corner of the browser.

Find your subscription and click on the Manage plan button.

You should see the option to cancel the plan.

Since you didn't cancel before your renewal date, you may need to chat with a customer service representative and ask for mercy. I believe you have a 14-day grace period afterwards, but I'm not sure if that applies to renewals. When you get to the chatbot, type in "agent". Keep typing "agent" regardless of what the chatbot asks. This works for most chatbots.

David Creamer: Community Expert (ACI and ACE 1995-2023)

Shivangi_Gupta

Community Manager

Thanks for chiming in.

^SG

kglad

Community Expert

see if you have an open ticket, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

Shivangi_Gupta

Community Manager

Hi @kind_videography4754,

We appreciate you reaching out. The annual subscriptions get auto-renewed if not cancelled before date. Adobe always send a notification email informing the users about the renewal date beforehand. Please refer to this article for more info: https://adobe.ly/3SOoHk0

Let us know if you have any questions.

^Shivangi

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