Participant

Answered

I haven't used adobe in over half a year and times are hard. Is there a way to issue a refund?

Forum|Forum|4 years ago
March 20, 2021
4 replies
3827 views

For some reason the contact adobe does not work at all and finding other means of communication seems to be harder than it should be... I had an annual plan, of which I've used adobe for maybe 2 months. I wasn't even aware of the fact that adobe kept billing me for almost a year now.

I'd like a refund of some sorts since I've not used adobe cc programs in such a long time. The financial situation isn't great for me at the moment, otherwise, I wouldn't be asking for a refund.

Sincerely,

David

Creative Cloud

This topic has been closed for replies.

Correct answer LinSims

I suspect you won't get a refund. Having an Adobe subscription is rather like having a cable subscription or mobile phone service. It doesn't matter if you didn't use it, it was available for use.

However, if you explain your situation to the CSR they may be willing to cancel your subscription without penalty, especially if your hardship is due to the pandemic. This is NOT official policy, but it doesn't hurt to ask.

J

jack22517208bdm9

Participant

I am facing the same issue.

Nancy OShea

Community Expert

@jack22517208bdm9,

This user-to-user forum can't help you with billing matters. You must reach out to Adobe support via online chat or phone.

With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Nancy O'Shea— Product User & Community Expert

S

susanmark32

Participant

I also didn't use adobe in over a year. please tell me also how to refund back?

LinSims

Community Expert

You are unlikely to get a refund. The best you can do is cancel your subscription and see if the CSR will waive the cancellation fee.

LinSims

Community Expert

You can't get back your payment for the period of time that has already passed.

In other words, if you purchased the subscription 6 months ago and have made 6 monthly payments, you will not get that money back if you cancel now, and Adobe will charge you a cancellation fee equal to an additional 1/2 of the remaining subscription term (in this example, 3 months).

If you are experiencing financial hardship due to the pandemic, the CSR might waive the cancellation fee. This is not official Adobe policy and largely depends on the CSR and your situation. In no case will they refund you the money you have already paid.

As I said before, purchasing a subscription to an Adobe product is like signing up for a cable TV plan or a mobile plan that is not pay-as-you-go. You were paying for it to be available to you, and it doesn't matter whether you used it or not.

LinSims

Correct answer

Community Expert

I suspect you won't get a refund. Having an Adobe subscription is rather like having a cable subscription or mobile phone service. It doesn't matter if you didn't use it, it was available for use.

However, if you explain your situation to the CSR they may be willing to cancel your subscription without penalty, especially if your hardship is due to the pandemic. This is NOT official policy, but it doesn't hurt to ask.

John T Smith

Community Expert

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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