Participating Frequently

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I just canceled........

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I just got off the phone with a customer service representative that was more than willing to cancel my services rather than give me a discount that I asked for since I've been getting billed annually back in 2018. It certainly does not pay to be a long time subscriber so I'll be using one of the many free services that are available online now.

ShivangiGuptaCorrect answer

Community Manager

Thread Summary

A user requested a loyalty discount on their subscription, citing that they had been on an annual billing plan since 2018. When no discount was available, the user proceeded to cancel their subscription and indicated they would use free alternatives going forward.

Suggestions shared by other participants

Jeff_A_Wright (Community Manager) confirmed that discounts are not offered based on years of continuous subscription, and suggested the user explore Adobe's other available subscription offerings to see if a different plan might better suit their needs and budget going into 2026.

Suggestions shared by other participants

Jeff_A_Wright (Community Manager) confirmed that discounts are not offered based on years of continuous subscription, and suggested the user explore Adobe's other available subscription offerings to see if a different plan might better suit their needs and budget going into 2026.

Suggested Solutions by Adobe

If you'd like to explore more cost-effective options rather than fully cancelling, you can switch to a different Adobe plan that better matches your usage and budget. Changing plans applies immediately, and you may receive a prorated refund for unused time on your current plan.
Change your Adobe plan
If you've already cancelled and want to understand what happens next — including your refund eligibility and access to your account and files — review the cancellation and refund terms for your specific plan type.
Understand Adobe's subscription terms and refund policies

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^Shivangi

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youthful_Lullabya383Author

Participating Frequently

I just got off the phone with a customer service representative that was more than willing to cancel my services rather than give me a discount that I asked for since I've been getting billed annually back in 2018. It certainly does not pay to be a long time subscriber so I'll be using one of the many free services that are available online now. Update: After another call to customer support per their request I was given options for stated discounts available. Finding None. Upon telling the representative that there were no discounts she gave me a direct phone number to call and get said discounts. Guess what. She either gave me the wrong number intentionally or inadvertently.

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youthful_Lullabya383Author

Participating Frequently

Update: After another call to customer support per their request I was given options for stated discounts available. Finding None. Upon telling the representative that there were no discounts she gave me a direct phone number to call and get said discounts. Guess what. She either gave me the wrong number intentionally or inadvertently.

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Jeff_A_Wright

Community Manager

I appreciate the update, @youthful_Lullabya383.

I do see case ADB-46587097-L1Y0 where you explained your request for a discount due to being a long-term subscriber. You can use the steps listed at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you have any feedback about the experience.

You can also use the steps listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/plan-changes-and-upgrades/change-adobe-plan.html to explore the different subscription offerings that are available to you, @youthful_Lullabya383. We don’t offer discounts for years of continuous subscription, but you can explore whether a different service offering better meets your needs in 2026.

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youthful_Lullabya383Author

Participating Frequently

This is a perfect example of how they treat you. Charge you a “subscription” that is over-priced. Offer a bunch of garbage that nobody uses and let a perfectly good customer walk rather than go out of their way to serve their customers. Is this what you want people? The choice is yours after-all. Not theirs

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youthful_Lullabya383Author

Participating Frequently

I just got off the phone with a customer service representative that was more than willing to cancel my services rather than give me a discount that I asked for since I've been getting billed annually back in 2018. It certainly does not pay to be a long time subscriber so I'll be using one of the many free services that are available online now. Update: After another call to customer support per their request I was given options for stated discounts available. Finding None. Upon telling the representative that there were no discounts she gave me a direct phone number to call and get said discounts. Guess what. She either gave me the wrong number intentionally or inadvertently.

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kglad

Community Expert

@youthful_Lullabya383

again, please stop the duplicate posts.

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youthful_Lullabya383Author

Participating Frequently

I just got off the phone with a customer service representative that was more than willing to cancel my services rather than give me a discount that I asked for since I've been getting billed annually back in 2018. It certainly does not pay to be a long time subscriber so I'll be using one of the many free services that are available online now. Update: After another call to customer support per their request I was given options for stated discounts available. Finding None. Upon telling the representative that there were no discounts she gave me a direct phone number to call and get said discounts. Guess what. She either gave me the wrong number intentionally or inadvertently.

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Y

youthful_Lullabya383Author

Participating Frequently

I just got off the phone with a customer service representative that was more than willing to cancel my services rather than give me a discount that I asked for since I've been getting billed annually back in 2018. It certainly does not pay to be a long time subscriber so I'll be using one of the many free services that are available online now. Update: After another call to customer support per their request I was given options for stated discounts available. Finding None. Upon telling the representative that there were no discounts she gave me a direct phone number to call and get said discounts. Guess what. She either gave me the wrong number intentionally or inadvertently.

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youthful_Lullabya383Author

Participating Frequently

I just had a customer service rep be more than willing to cancel my account rather than give me a discount that I asked for since I’ve been an annually paid customer since 2018. Then I posted about it here and they closed the review for replies. The bottom line is their service is too expensive. They keep jacking up the price on subscriptions that shouldn’t even exist anyway. And they silence anyone that discredits them. Par for the course of the world today. I’ll be using one of the many free services online from now on.

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Peru Bob

Community Expert

they closed the review for replies

That may be due to your use of profanity in that thread.

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youthful_Lullabya383Author

Participating Frequently

Aren’t we all adults here? Plus I didn’t use profanity

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Jeff_A_Wright

Community Manager

Thank you for posting, Youthful_lullabya.

I am sorry you did not find more value in our services, and I appreciate your long-term usage of Acrobat.

I don't see any records of recent attempts to reach us, but I can confirm that you have requested cancellation of your subscription.

If you would like to discuss your options with a member of our team, then click on https://adobe.ly/3UryOip.

For more information about the cancellation and refund process, see https://adobe.ly/45mwXxK.

Please update this public discussion thread if you have any additional questions, Youthful_lullabya. ^JW

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kglad

Community Expert

you’re welcome

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