Participating Frequently

Question

I just canceled........

Forum|Forum|19 hours ago
August 11, 2026
8 replies
41 views

I just got off the phone with a customer service representative that was more than willing to cancel my services rather than give me a discount that I asked for since I've been getting billed annually back in 2018. It certainly does not pay to be a long time subscriber so I'll be using one of the many free services that are available online now.

This topic has been closed for replies.

Y

youthful_Lullabya383Author

Participating Frequently

Update: After another call to customer support per their request I was given options for stated discounts available. Finding None. Upon telling the representative that there were no discounts she gave me a direct phone number to call and get said discounts. Guess what. She either gave me the wrong number intentionally or inadvertently.

Jeff_A_Wright

Community Manager

I appreciate the update, @youthful_Lullabya383.

I do see case ADB-46587097-L1Y0 where you explained your request for a discount due to being a long-term subscriber. You can use the steps listed at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you have any feedback about the experience.

You can also use the steps listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/plan-changes-and-upgrades/change-adobe-plan.html to explore the different subscription offerings that are available to you, @youthful_Lullabya383. We don’t offer discounts for years of continuous subscription, but you can explore whether a different service offering better meets your needs in 2026.

Y

youthful_Lullabya383Author

Participating Frequently

This is a perfect example of how they treat you. Charge you a “subscription” that is over-priced. Offer a bunch of garbage that nobody uses and let a perfectly good customer walk rather than go out of their way to serve their customers. Is this what you want people? The choice is yours after-all. Not theirs

Y

youthful_Lullabya383Author

Participating Frequently

I just got off the phone with a customer service representative that was more than willing to cancel my services rather than give me a discount that I asked for since I've been getting billed annually back in 2018. It certainly does not pay to be a long time subscriber so I'll be using one of the many free services that are available online now. Update: After another call to customer support per their request I was given options for stated discounts available. Finding None. Upon telling the representative that there were no discounts she gave me a direct phone number to call and get said discounts. Guess what. She either gave me the wrong number intentionally or inadvertently.

Y

youthful_Lullabya383Author

Participating Frequently

I just got off the phone with a customer service representative that was more than willing to cancel my services rather than give me a discount that I asked for since I've been getting billed annually back in 2018. It certainly does not pay to be a long time subscriber so I'll be using one of the many free services that are available online now. Update: After another call to customer support per their request I was given options for stated discounts available. Finding None. Upon telling the representative that there were no discounts she gave me a direct phone number to call and get said discounts. Guess what. She either gave me the wrong number intentionally or inadvertently.

Jeff_A_Wright

Community Manager

Thank you for posting, Youthful_lullabya.

I am sorry you did not find more value in our services, and I appreciate your long-term usage of Acrobat.

I don't see any records of recent attempts to reach us, but I can confirm that you have requested cancellation of your subscription.

If you would like to discuss your options with a member of our team, then click on https://adobe.ly/3UryOip.

For more information about the cancellation and refund process, see https://adobe.ly/45mwXxK.

Please update this public discussion thread if you have any additional questions, Youthful_lullabya. ^JW

kglad

Community Expert

you’re welcome

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