Thank you for posting, MotoRider_Sean.
I am sorry for any confusion you encountered with your commitment and for not finding more value in our services.
I can confirm that the cancellation process is not complete; this is why you were charged. Please click on https://adobe.ly/4xBZ4FX to speak with a member of our team who can help you end your commitment and request a refund.
I don't see any records of any previous attempts to reach us, so use a different device if you are unable to contact anyone at https://adobe.ly/4xBZ4FX.
For more information about the cancellation and refund process, see https://adobe.ly/4xUXYWj.
Please update this public discussion thread if you have any additional questions, MotoRider_Sean. ^JW