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Participant
September 15, 2026
Question

i just paid for firefly and its says i have no credits???

  • September 15, 2026
  • 1 reply
  • 11 views

its my first time ever buying firefly. so i did and i have the email and the proof that money has been taken out my bank. yet i have no credits???

    1 reply

    N8.
    Community Expert
    September 15, 2026

    Hey ​@active_faceed50 

    This is a bit confusing to be fair.
    After getting a new plan, log out of the creative cloud app to reset the functions of Firefly. Log out then back in to the Creative Cloud App, after you get a new subscription or change subscription.
    Cheers

    Nate