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Participant
Oct 14, 2026 12:14 PM UTC
Answered

I just purchased Adobe Firefly Pro Plus, but I want to cancel the payment and request a refund. I need to cancel because I plan to buy a different product. I'm requesting a full cancellation and refund, including this month's plan.

I just purchased Adobe Firefly Pro Plus, but I want to cancel the payment and request a refund. I need to cancel because I plan to buy a different product. I'm requesting a full cancellation and refund, including this month's plan.

    AkanshaAshra
    AkanshaAshraCorrect answer
    Community Manager
    Oct 14, 2026 2:14 PM UTC

    ​

    Hi @gifted_body35d9 

    Thank you for writing to the community.

    After checking your account details, we can confirm that the subscription has been successfully canceled and the refund has already been processed.

    The refunded amount should be credited back to your original payment method within 10-14 business days.

    If you have any other questions or need further assistance, please feel free to let us know. We're happy to help.

    ^Akansha

    3 replies

    kglad
    Community Expert
    Community Expert
    Oct 14, 2026 12:16 PM UTC

    refunds are automatic if you qualify.  and you must cancel your own subscription.

     

    cancel subscription, https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html 

     

    understanding cancellation 

    fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel 

    Translate
    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity ManagerCorrect answer
    Community Manager
    Oct 14, 2026 2:14 PM UTC

    ​

    Hi @gifted_body35d9 

    Thank you for writing to the community.

    After checking your account details, we can confirm that the subscription has been successfully canceled and the refund has already been processed.

    The refunded amount should be credited back to your original payment method within 10-14 business days.

    If you have any other questions or need further assistance, please feel free to let us know. We're happy to help.

    ^Akansha

    Translate
    Community Expert
    Oct 14, 2026 12:16 PM UTC

    You can cancel by following instructions given in the link below

    https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

    For refund rules see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

    Refunds are automatic and processed within 10-14 days if you are eligible.

    Translate
    -Manan