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I
In House Group, Inc
Participant
July 20, 2023
Question

I just purchased CC why do I still need to pay for most Apps ?

  • July 20, 2023
  • 4 replies
  • 534 views

Trying to use InDesign so I purchased CC... then they ask for indivual In subscription... 

This topic has been closed for replies.

4 replies

I
In House Group, IncAuthor
Participant
July 21, 2023

Thank you all for your replies

I was able to solve it!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 21, 2023

    @In House Group, Inc 

     

    good to hear!  if you have time, what solved it?

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    July 21, 2023

    Make sure that you are logged in using the correct Adobe ID and then try the steps mentioned in the following link
    https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

    -Manan

    -Manan
    Barb Binder
    Community Expert
    Barb BinderCommunity Expert
    Community Expert
    July 20, 2023

    Hi Eliana:

     

    If you did purchase the Creative Cloud All Apps subscription, then yes, InDesign is included.

     

    This link will take you to the Adobe support page—there is icon to initiate a chat with a customer service rep in the lower right-hand corner. Be patient, it may take a while to get through to someone. https://helpx.adobe.com/contact.html

     

    ~Barb

    ~Barb at Rocky Mountain Training
    BobLevine
    Community Expert
    BobLevineCommunity Expert
    Community Expert
    July 20, 2023

    I'm sorry, but your post makes no sense. Can you please give us some details so we know where to point you for help?

    I
    In House Group, IncAuthor
    Participant
    July 20, 2023

    Hi! Sorry... What I mean is that I purchased Creative Clouds Apps (One Year), which is supposed to include apps such as InDesign, Illustrator, Photoshop, etc... 

    But I can't seem to install any of those in my Mac whithout paying extra subscription... 

    Why? how can I just use those apps with the Creative Cloud Apps subcription a just paid 

    BobLevine
    Community Expert
    BobLevineCommunity Expert
    Community Expert
    July 20, 2023

    Are you sure you're signed in with the same email user ID that you subscribed with? If you are you'll need to contact Adobe directly. Nobody here can help with billing/subscription issues.

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