i just subscribe annual plan 1 year, but they still charge me the 13 month😂😂😂😂😂

Forum|Forum|1 year ago
October 2, 2024
1 reply
833 views

only subscribe annual 1 year, but still charge the 13 month😂😂😂😂😂😂donno why?How to get my money back 😂😂😂😂😂

How-to

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Correct answer kglad

if no manual cancel the plan , maybe adobe will continue subscription or make more charge

correct, plans automatically renew unless explicitly cancelled.

kglad

Community Expert

you can get clarification (eg, did you opt for a stock supbscription, too) by contacting adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Jeffrey_A_Wright

Legend

Thanks for your question, Tee_Jiayin! I can confirm that you have canceled all of your current Adobe plans. Please see https://adobe.ly/3ZK839P for questions about fees and refunds.

For future viewers of this discussion, you can use the steps listed in https://adobe.ly/4dviSzL to cancel active memberships or subscriptions. ^JW

N

Niya0Author

Participating Frequently

Yes, i only can cancel the plan, when i see the adobe have charge me about one more month, because i just subscribe annual plan 1 year, i donno why adobe automatic charge me or renew my plan, so if want to subscribe month to month annual years plan, just only can manual cancel the plan a few days before expiry (when already 12 month of subscription just manual cancel ).😅

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