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xpyoung
xpyoung
Participant
April 24, 2026
Question

I just wish to cancel my plan..

  • April 24, 2026
  • 2 replies
  • 15 views

Hi!

I wish to cancel my adobe membership but can't seem to do it. I was unaware that my prepaid plan would auto-renew, so I didn't worry about cancelling it prior to the end of my plan. Adobe tried to take money out of my bank account (which is still my current bank account, so payment details are correct), but it failed due to insufficient funds. Now, when I try to cancel the plan by clicking "Manage Plan", there is no option to cancel or renew the plan: only to update my details. I cannot update my details, because they are correct (I guess when I click SAVE it doesn't update because there is still insufficient funds in the account), but I cannot cancel the plan either. I love these programs and want to continue using them, but the price my plan auto renewed to is $300 more than what I paid last year, and I feel like that might be an incorrect price and I can't afford it. I would just leave it and let the plan run out, but am concerned if/when I wish to purchase another plan that I will be unable to, due to an open invoice I can't pay for.

Can someone please help out with canceling this please?

    2 replies

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager
    Community Manager
    April 24, 2026

    Thanks for posting, ​@xpyoung.

     

    I am sorry you did not find more value in our offerings. Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you end your commitment.

     

    I don’t see any records of any previous attempts to reach us, so use a different device, ​@xpyoung, if you are unable to contact anyone or are redirected to this public discussion forum.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 24, 2026

    you must fix any payment problems before you can cancel, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

     

    then make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

     

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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