Known Participant

Answered

I keep getting An Adobe account can be used by only one person — and not shared, popup!!!!

Forum|Forum|2 years ago
June 17, 2024
162 replies
30811 views

I keep getting this popup alert. I have a licence and I am using it on my desktop and laptop. I have reached out to adobe a few times and they tell me too many people are logged in and simply send me the link to the devices page on my account. I then send them a screenshot of only the two devices and they tell me that I have to log out of all the adobe products on one device before using the other!!!! I have been an adobe customer since its inception and this is the biggest waste of time. I understand cracking down on unlicenced users but when you are effecting paying customers you are going to loose them.

App installs and updates

Correct answer kglad

Hi jordematthews,

Please follow the steps shared in this link for help: https://adobe.ly/4emLiOr;

You can use only one device at a time.

^KS

that should be https://helpx.adobe.com/download-install/apps/licensing-activation/activate-deactivate-apps/install-apps-number-of-computers.html

Show previous replies

rachelcenter

Legend

same issue over here. started out of nowhere when I've been using this program for months and years without issue. makes no sense. I even cleared out some logins. and followed these instructions (see link) and the issue went away for a few weeks then came back https://community.adobe.com/t5/download-install-discussions/premiere-keeps-telling-me-quot-your-adobe-account-appears-to-be-in-use-by-more-than-one-person-quot/m-p/15139398#M587909

kglad

Community Expert

@rachelcenter

do you have a teams/enterprise subscription?

rachelcenter

Legend

i dont think so. because i dont know what teams/enterprise is. however i was freelancing with a company well over a year ago. and i linked my adobe account to theirs. but never used it. and always remained logged in on my personal computer with my personal login. just now i went to my profile and under company I hit "remove". lets see if that helps.

BillyCollinsTTP

Known Participant

UPDATE FROM ADOBE REGARDING BEING FORCED TO CHANGE PASSWORD:

Hi Billy, we haven't forgotten about you! Our internal escalation team confirmed earlier today that the password reset issue has been fixed and everything should be good to go now. ^EG

Thank you for the reply. Does this relate to my account in particular or across the board as I’m in a forum and will update others with this issue also if it’s globally?

Great question Billy! This issue was fixed across the board, not just specific to your account. So others experiencing the same problem should now see it resolved as well. ^EG

I've told them I'll keep my eyes peeled if I keep being forced to change my password.

Fingers crossed....

kglad

Community Expert

@BillyCollinsTTP

thank you for that info.

BillyCollinsTTP

Known Participant

I was again forced today to reset. I've been ranting to Adobe Care on X and this was their main reply... Still doesn't answer why I have this issue (one device, 2FA on).

Bare in mind there's no valid safety concern or reason for this force signout and reset.

"I understand your frustration. Adobe takes proactive account security measures, such as password resets, to help safeguard users. If your password was reset by Adobe, this was the result of a proactive security measure intended to help safeguard your account. ^IS"

I'll update if they suggest an actual solution but it's genuinely mind boggoling that no one from Adobe seems to want to actually find a fix and help. As a paying customer the help is non-existant for an issue that clearly affects a lot of people given the original thread was June 2024 and it's now Feb 2025.

D

desktopguy

Participating Frequently

Hi,

I have started to see this with some of my clients.

One person logged into 2 machines.

Been using and supporting Adobe products since mid 90's and this message is new.

The work/home licence has been around since Creative Studio came out (and obliterated QuarkXpress).

I wonder if this is Adobe are testing out this enforcement. If anyone has the issue, can you please let me know if you are based in Australia?

There have been times when companies have tested out things they don't want to enrage their entire user base…

kglad

Community Expert

@desktopguy

are you using 2fa on your adobe account?

D

desktopguy

Participating Frequently

Not my account. Checking up for a client.

A larger proportion of my clients do not have 2FA on their Adobe accounts.

I'm going to to enable 2FA for this user and see if that stops the pop-ups and agressive account password resets.

This is definately a new thing - supported Adobe (and lots of specialied publishing apps) for clients as a publishing consultant for decades and never seen this before…

J

joshuab45088635

Participating Frequently

I have been having this problem for *months* now! I have spoken to God knows how many Adobe support staff... I have been forced to change my password dozens of times... I have been stuck in an endless loop of emails with Adobe people... And I'm losing the will to live. I've been given all the advice that I can only use Adobe apps on one machine at a time, which I follow. But it doesn't make any difference.

ADOBE - this problem has happened ever since you changed your login protocols to clamp down on password sharing. Whatever you're doing, it's not working. And it's driving me crazy. I have wasted SO MUCH TIME trying to deal with this - and when you're mid-deadline, this is really really unhelpful.

At the moment, I'm kind of hating you guys. Sorry - but you've created an ongoing problem for me and seem incapable of sorting it out.

kglad

Community Expert

@joshuab45088635

have you enabled 2fa?

J

joshuab45088635

Participating Frequently

In my *many* conversations with Adobe (weep!) this hasn't come up.

Am I meant to? Am I not meant to? I haven't been advised by Adobe to do anything in this regard.

K

kennethg82708317

Participating Frequently

Has there been any progress on this issue, because it's really messing up my work flow. I was in court arguing before a judge, and this assinine sign come up on my ipad that I need to reset my password because more than one user has been using my account. Like the rest, I do not work on one computer, and the fact that this came on my ipad is infuriating . I hate you adobe for doing this.

kglad

Community Expert

@kennethg82708317

do you have 2fa enabled?

and, open all adobe apps that you anticipate opening and minimize them to prevent surprises in the future.

J

jordematthewsAuthor

Known Participant

This is not solved! Continues to be an issue to this day!

kglad

Community Expert

@jordematthews

do you have 2 fa enabled with your mobile phone as the 2nd device?

BillyCollinsTTP

Known Participant

Chiming in that I've had to update my password twice now... Forcefully by Adobe. I use CC on two devices predominantly and it's never been an issue til a month or two ago with constant messages of "being use by only one person". I've not changed my workflow or logins before this point so no clue why it's making everyone's lifes hard. ADOBE PLEASE FIX.

kglad

Community Expert

@BillyCollinsTTP

this is a user forum. to make suggestisons to adobe, use the cc desktop ideas forum.

cristienache

Participant

I've been facing the same issue for the past two weeks. I have CC installed on 4 machines which are all owned by myself and only use 1 app at a time on a device and logged out another device when switching.

I've already had to reset password twice so far, and I haven't even had the courage to get in touch with adobe support because I know how useless they are.

Hopefully they will fix absurd issue, as it's causing so much unnecessary headache.

kglad

Community Expert

@cristienache

check your account (https://account.adobe.com) and see if there are unrecognized sign-ins.

cristienache

Participant

Zero. All signins have always been from the same devices/location/wifi networks

J

JoAdams

Participating Frequently

100% agree. Im having the same issue, its amazing i was able to log into this forum on my phone since they have reset my password so many times without my authorisation... this is another example of charge more, deliver less. Too focused on Ai to care about professional users.

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