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M
moodyjizz
Participant
May 4, 2020
Question

I keep getting charged even though i cancelled my subscription months ago.

  • May 4, 2020
  • 2 replies
  • 358 views

I started with a free trial and forgot to cancel it, so i got charged once; after that charge, i cancelled my monthly subscription and thought everything was alright. I didn't realize adobe was still charging me until i received the email saying my payment has failed?? I'm pissed off and the line is always busy whenever I try calling... I'm not paying a penny out of my pocket, this is unbelievable.

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2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
May 4, 2020

What is the Adobe case number from when you cancelled your plan?

Is it possible you joined a 2nd plan, maybe under a different ID and password?

Please log-in to your account below. Scroll down to View Support History.
https://account.adobe.com/plans
If you still need help, click on Contact Adobe.

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NOTE: The pandemic is effecting all sectors. There are fewer available support agents and wait times may be longer than normal.

 

Nancy O'Shea— Product User & Community Expert
Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
May 4, 2020

This is a user to user forum.  Unfortunately, we can't help with account issues. You will need to go to Adobe Customer Service for that:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

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