I logged into my account but it says I have no subscription

Question

I have had an account with adobe for many years. I have many files but upon looking right now I only see files up to 7/2025. I have a premium subscription through billed on my iPhone through Apple. About a year ago I notice I was paying for 2 subscriptions. One via Apple and one directly through Adobe. I had the one through Adobe cancelled thinking it was the more recent subscription when in fact it probably was not as I am missing many years of files. How can I get those files back.

AkanshaAshra · Accepted Answer

​Hi @Marissa342394225e47 Thank you for reaching out to the community. As we checked the Adobe account associated with the email address you used to post this query, we can see only one active subscription, Acrobat Premium, which has been active for the past 7 days. We do not see any other subscription associated with this account. It is possible that the previous subscription and files are associated with a different Adobe account or email address. We recommend checking any other email addresses you may have used for your earlier Adobe purchases and signing in with those credentials to see if your files are available there. Please let us know if you have any additional questions.^Akansha

Peru Bob · Answer

Did you use a different email?

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