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defaultcif3vbc2h7i1
Participant
November 8, 2021
Question

I'm charged for the plan I never subscribed for and can't cancel because of the cancelation fee

  • November 8, 2021
  • 3 replies
  • 206 views

In July 2021 I requested the plan cancelation for my account. However, this month I got charged again. And I can't cancel it because there's some early cancelation fee for the plan I never agreed on.

 

I asked for help in your support chat and they forwarded me a payment confirmation letter that I have never seen before! 

Is there is any chance to get out of this hell of payment I haven't confirmed?  Or you'll keep charging me for plans I have never subscribed for?    

    This topic has been closed for replies.

    3 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    November 8, 2021
    quote

    In July 2021 I requested the plan cancelation for my account.

    ============

    @defaultcif3vbc2h7i1,

    If you cancelled within the 14 day grace period, there is no termination fee.  You should have an email confirmation that you cancelled.  Check your spam folder. 

     

    Nancy O'Shea— Product User & Community Expert
      B
      Brett Delmage
      Participant
      November 8, 2021
      quote

      If you cancelled within the 14 day grace period, there is no termination fee.  You should have an email confirmation that you cancelled.  Check your spam folder.

      By @Nancy OShea

      What does "14 day grace period" refer to, please?

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      November 8, 2021

      Read the Subscription & Cancellation Terms that you agreed to when you gave Adobe your credit card number.

      https://www.adobe.com/legal/subscription-terms.html

       

      CONTACT ADOBE SUPPORT:
      ================
      Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
      Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

       

      Nancy O'Shea— Product User & Community Expert
      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      November 8, 2021

      When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription... See this page for more information, including a highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan/cancellation/m-p/12153645

       

      If you actually did not subscribe you need to cancel your credit card due to someone else using your account

        Peru Bob
        Community Expert
        Peru BobCommunity Expert
        Community Expert
        November 8, 2021

        This is a user to user forum.

        Please go to Adobe Customer Service (make sure to sign into your Adobe account first and allow popups on your browser) :
        https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
        Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

        You may also be able to contact Adobe by phone:
        https://helpx.adobe.com/contact/phone.html

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