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Loïc_Bramoullé
Loïc_Bramoullé
Known Participant
February 18, 2021
Answered

I'm charged twice, I should pay only once for each software !

  • February 18, 2021
  • 2 replies
  • 1077 views

Hi, I just activated a key for one year of creative cloud.
I'm using only photoshop and after effects, which I already pay for every month until august 2021 (anual plan)
I was sure by activating the whole creative cloud plan it would obviously allow me to save money on photoshop and after effects, but no, Adobe wants me to pay twice for each until august.
Althought I cannot use them twice right, it's a software, not a soda can, how can the system allow you to subscribe more than one time to a software ? Seems like a massive flaw.

I need to be able to stop paying more than one time for PS and AE, OR pause my creative cloud subscription until I'm not paying anymore for PS and AE.

Thanks a lot for any help.

This topic has been closed for replies.
Correct answer John T Smith

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

2 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
February 18, 2021

Some users have had success contacting Adobe on Facebook.

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    February 18, 2021

    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link below
    -make sure that your browser does NOT block ads, scripts, or pop-ups
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

      Loïc_Bramoullé
      Loïc_BramoulléAuthor
      Known Participant
      February 18, 2021

      Thanks,
      I posted here in case someone else had the issue, and as I've already waited the whole day in the chat without an agent connecting.
      But will retry tomorrow,
      Thansk again.

      T
      Test Screen Name
      Legend
      February 18, 2021

      This is what does happen. If you take out two plans, you pay for two plans. There is no magic to add plans together, to cancel ones you don't need, etc. You NEED to talk to Adobe. When you connect to the chat, be sure to type AGENT. Don't just wait in silence.

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