Disgruntled_User

Participant

Question

I'm getting charged for Acrobat after cancelling

Forum|Forum|10 months ago
May 9, 2025
3 replies
949 views

Anyone know how to talk to a customer service rep without an active account? I can't get past the AI bot, because my account is inactive. Of course their billing department is still charging me.

Christopher2014

Participant

I am experiencing the same problem; ADOBE is charging a CANCELED credit card. I cannot get a resolution on this, ADOBE does not make it easy to contact customer service. Chat agent will disconnect the chat, and hide behind anonymity with no accountability

Community Expert

Community Expert

what's your account show, https://account.adobe.com

Community Expert

Community Expert

check your account, https://account.adobe.com

does it show your plan(s) is(are) cancelled?

Disgruntled_UserAuthor

Participant

Yes, it shows that it is cancelled and is giving me the option to restart.

Community Expert

Community Expert

great.

now, copy and paste hete the emails from adobe confirming;

your start date

your cancellation date

remove. personal information

Community Manager

Community Manager

Hello!

I hope you are doing well, and thanks for reaching out.

Please check this article about cancelling the Acrobat subscription: https://adobe.ly/3Svf6OA

https://adobe.ly/4iWlgCo

I will also loop in the experts so that they can assist you further.

Thanks,

Anand Sri.