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Participant
July 2, 2026
Answered

I' m having the same problem right now. I have canceled the subscription, but they are still trying to make me pay!

  • July 2, 2026
  • 3 replies
  • 31 views

I cancelled the subscription but it still trying to charge my card and i havent got the refund yet 

    Correct answer ShivangiGupta

    Hi ​@Nicholas,

    Thank you for being an Adobe customer. While we're sorry to see you cancel your subscription, I'm happy to confirm that we have initiated a refund for you.

    Please wait for 12-14 days for the refund to get processed.

    Thanks for your patience.

     

    ^Shivangi

    3 replies

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity ManagerCorrect answer
    Community Manager
    July 3, 2026

    Hi ​@Nicholas,

    Thank you for being an Adobe customer. While we're sorry to see you cancel your subscription, I'm happy to confirm that we have initiated a refund for you.

    Please wait for 12-14 days for the refund to get processed.

    Thanks for your patience.

     

    ^Shivangi

    ^Shivangi
    Peru Bob
    Community Expert
    Community Expert
    July 2, 2026

    You need to have a valid form of payment before you can cancel a subscription and get a refund.

     

    https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

     

    NicholasAuthor
    Participant
    July 2, 2026

    Yup I did that as well! 

    kglad
    Community Expert
    Community Expert
    July 2, 2026

    check your account, https://account.adobe.com

     

    is everything cancelled?

    NicholasAuthor
    Participant
    July 2, 2026

    Yes everything is canceled I just double checked.