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Z
Zeljka26182482118l
Participant
September 19, 2022
Question

I'm having trouble changing my billing region and therefore adding VAT data

  • September 19, 2022
  • 3 replies
  • 228 views

Hi all,

 

I've been desperately trying to finda way to get in touch wiht Adobe and gone round in circles with their help page.  I am trying to change edit my billing details having moved from UK to an EU country and have no menas of chaging the region nor the country on the billing card section.  Therfore the VAT registration is not valid and is not recognised.

 

Has anyone else had this problem and know how to fix it?  Been going round in circles for ages now.

 

Many thanks

 

Z

    This topic has been closed for replies.

    3 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    September 19, 2022

    I'm not sure about this.  Changing payment & residence to a new country may require you to cancel your current plan and start a new subscription under your new residence.

     

    Contact Adobe Support for assistance:

    ===============

    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    Nancy O'Shea— Product User & Community Expert
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 19, 2022

    The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary to make your purchase:

    change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html
    change currency - https://forums.adobe.com/thread/1999694
    change store - http://www.adobe.com/store_selector/storeselector.html
    change adobe.com website language - https://forums.adobe.com/thread/1999693

     

    p.s.  if that all fails to help, contact support per @John T Smith 

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      September 19, 2022

      This space is provided by Adobe, but this is not Adobe support
      Sorry, nobody here can help with an account or payment problem
      This is a public forum, you need the link to Adobe support, not other users
      Help Center https://helpx.adobe.com/support.html is a good place to start
      Be sure to remain signed in with your Adobe ID before accessing the link below
      Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
      -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
      -you MUST also allow 'cookies' in your web browser for the link to work
      This link will go directly to the chat option
      Type "Agent" in the chat box to bypass the chatbot and be connected to a person
      -Meaning type in the word Agent without the quote " " marks
      https://helpx.adobe.com/contact.html?rghtup=autoOpen
      - or by telephone https://helpx.adobe.com/contact/phone.html
      .
      Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
      -click for more information about scammers https://tinyurl.com/10791730

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