I'm not sure what happened to make the agent leave the chat

Question

I'm really confused. Why would they need this information to help me? I've went through the verification already. Why just end the chat and not let me know that they would need it?

I'm so confused. Can someone let me know what I did wrong so I can get this price? Now I kind of don't want to give it to them. Adobe support isn't a scam right?

Jeffrey_A_Wright · Answer

Tiffany, are you trying to purchase a Creative Cloud plan that includes a discount for being a student or educator? If so, see https://adobe.ly/3wyPQjd for information on purchase options. I would also recommend you contact your educational institution to see if they already offer a CC plan. If they do, they may block access to individual plans on their network and devices. ^JW

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