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bratan007
Participating Frequently
March 4, 2021
Question

I'm prompted for Sign-in every few days

  • March 4, 2021
  • 2 replies
  • 252 views

I'm paying for "Creative Cloud All Apps" on Windows 10 and every few days (maybe every week) I get sign-in request screen where I have to type in my e-mail and password. This is very annoying and I don't see why it's happening.  Is this by design or something is not working right?  When I don't have internet access I can't even use adobe apps at all 😞

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2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
March 5, 2021

See this help article for details.

https://helpx.adobe.com/in/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
kgladCommunity Expert
Community Expert
March 5, 2021

it's not working correctly.

 

your login credentials are store in your an oobe folder*.  something on your computer (av, antimalware, cleaner, defragger etc) is removing or corrupting, at least, some of the files there.

 

*

Mac OS

: \User\<user name>\Library\Application Support\Adobe\OOBE folder.

To access the hidden user Library folder see*

 

Windows:

\Users\<user name>\AppData\Local\Adobe\OOBE folder.

To view the hidden AppData folder, see **

 

*https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

**https://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html#:~:text=Click%20the%20Options%20icon%20on,files%2C%20folders%2C%20and%20drives.

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