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Falconblaze101
Participant
May 1, 2020
Question

I'm really confused!

So in January my dad got my family adobe cloud that was hooked up to my school email where I could access any app that it provided. It was a year subscription. I don't know why, but now I can only access two of the apps. Does anyone know where I went wrong?

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2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
May 2, 2020

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

10. For more details, see Creative Cloud reverts to trial

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

Post back if you still need help.

 

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Nancy O'Shea— Product User & Community Expert
    Falconblaze101Author
    Participant
    May 1, 2020

    Oh also, I have used photoshop before. But now that is one of the apps that I cannot use and it says "start 7 day trial". I don't know what to do!

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