I'm still being charged after cancelling!

Forum|Forum|4 years ago
February 10, 2021
4 replies
110404 views

I canceled my Adobe Acro Pro subscription months ago and am still being charged. I had a customer support case that was closed after they told me any charges on my accounts were cancelled ( I gave them my ONLY two emails) and confirmed there were no more active subscriptions on either email. I'm looking to be refunded for the months i was charged.

CASE #: ADB-14832530-W3T4

Thank you,

Alex Lovtsov

Billing

Correct answer John T Smith

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

M

magical_sharpness6183

Participant

I am in the same situation, I have cancelled my subcsription and i am still being charged, I want this to be cancelled and you just took a payment from me recently and now requesting another one. I want this to stop!

kglad

Community Expert

check your account, https://account.adobe.com

what's it show?

Shivangi_Gupta

Community Manager

Hi there,

We appreciate you reaching out. As per your account details, you have an active plan for Adobe Stock with pending dues.

Could you confirm when did you cancel the subscription? Did you receive any confirmation email for that?

Let us know.

^Shivangi

S

Sara29787790rfw0

Participant

This happened to me as well, and the chat function is useless. Ugh.

kglad

Community Expert

@Sara29787790rfw0

what chat problem did you have?

John T Smith

Community Expert

I provided 2 links

A

Alex5F9D17829337Author

Participant

I got it sorted,

Thanks a lot!

John T Smith

Correct answer

Community Expert

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730