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Participant
July 6, 2026
Question

I'm trying to purchase a Photoshop subscription, but I can't complete the payment. During checkout, I receive a message saying that the information I entered is invalid, even though my payment details are correct.

  • July 6, 2026
  • 3 replies
  • 35 views

I'm trying to purchase a Photoshop subscription, but I can't complete the payment. During checkout, I receive a message saying that the information I entered is invalid, even though my payment details are correct.

    3 replies

    Participant
    July 6, 2026

    I am Vietnamese.
    I have contacted Adobe staff on the payment page at least twice, and they have blamed the bank.
    I have changed 4 banks and 6 Visa and MasterCard cards, but none of them changed the 3 lines for entering the card number, end date, and SVV; they all reported "invalid input."
    I also tried waiting 48 hours to reapply, but it didn't work.
    When I contacted the bank, they said there were no orders from the card even after changing 4 banks.
    You know, I want you to not evade responsibility and send meaningless messages.
    The problem is, I don't have PayPal, even though I have an account, because Vietnam doesn't support PayPal, so I have to use Visa and MasterCard.
    I think you won't receive any rejected orders from Adobe because the order wasn't even completed and sent; it was blocked at the card entry stage. How could Adobe possibly see that? Therefore,
    I ask directly, please give me a full explanation of this issue!!
    This is a very frustrating problem in the community. Vietnamese dong, both mine and my recent earnings.

    kglad
    Community Expert
    Community Expert
    July 6, 2026

    @Hoamgu 

     

    please don’t post duplicate messages.  and see your duplicate post

    Participant
    July 6, 2026

    I purchased the photography plan, but the payment still won't go through, even though the information I entered is correct.

    kglad
    Community Expert
    Community Expert
    July 6, 2026

    @Hastas 

     

    try using a mobile phone's updated non-opera browser with wifi disabled to make your purchase.

    c.pfaffenbichler
    Community Expert
    Community Expert
    July 6, 2026

    Please ask for advice on payment problems over on 

    https://community.adobe.com/account-payment-plan-4