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Participant
July 6, 2026
Question

I'm trying to purchase a Photoshop subscription, but I can't complete the payment. During checkout, I receive a message saying that the information I entered is invalid, even though my payment details are correct.

  • July 6, 2026
  • 3 replies
  • 55 views

I'm trying to purchase a Photoshop subscription, but I can't complete the payment. During checkout, I receive a message saying that the information I entered is invalid, even though my payment details are correct.

    3 replies

    Participant
    July 6, 2026

    I purchased the photography plan, but the payment still won't go through, even though the information I entered is correct.

    kglad
    Community Expert
    Community Expert
    July 6, 2026

    @Hastas 

     

    try using a mobile phone's updated non-opera browser with wifi disabled to make your purchase.

    c.pfaffenbichler
    Community Expert
    Community Expert
    July 6, 2026

    Please ask for advice on payment problems over on 

    https://community.adobe.com/account-payment-plan-4