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brunamarques
brunamarques
Participant
March 25, 2026
Question

I'm trying to resolve a problem with my current Creative Cloud Pro plan.

  • March 25, 2026
  • 1 reply
  • 29 views

Hello. I'm from Brazil and it's impossible to communicate directly with Adobe. I'm trying to resolve a problem with my current Creative Cloud Pro plan. I'm a student, but the price I'm paying isn't the student rate, and I can't change my plan to pay less. Could someone please help me? 

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 25, 2026

    have your credentials been submitted?

     

    https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/renew-adobe-account-plan-student-and-teacher-discount.html?linkId=100000412367682

      brunamarques
      brunamarquesAuthor
      Participant
      March 25, 2026

      Hello. I just did this and my request was approved. However, I don't know if the plan will automatically change to the student price or if I need to change it myself. I tried to change my plan to the student plan and I receive the message "This purchase is not compatible". I don't know if I need to wait some time for the discount to be applied. In my email I only received the message: "Thank you for submitting your information. You are entitled to the discount for educational institutions again and there will be no change to your plan." 

      Thank you.

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