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Participant
July 5, 2025
Question

i mistake to apply the subscription , i want to get refund

  • July 5, 2025
  • 1 reply
  • 93 views

I made a mistake in applying Illustrator because I think it was free for 7 days.How can i get refund? it's charge me already on my credit card

1 reply

kglad
Community Expert
Community Expert
July 7, 2025

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)