I mistyped my email and a different account is being charged. How can I cancel my subscription?

Forum|Forum|2 days ago
July 14, 2026
4 replies
40 views

Dear Adobe,

i subscribed to a 7-day free trial 2 months ago and even though i cancelled my subscription before the 7 days were over i am still being charged 35 € every month.

There is the possibility that my card is being charged by another account as i misstyped my email when creating my account and you dont require any kind of email confermation to activate the trial.

Nevertheless please cancel any subscriptoins that are still open so that i do not get charged again this month. Furhtermore be so kind and refound the amount that was charged to my card over the last two months as I do not have any active subscription which i use or have been using that would authorize my card being charged.

With best regards,

an unhappy customer.

ShivangiGupta

Community Manager

Hi @ChelBelJonn,

We are sorry for the trouble. Have you tried recovering your account following the steps listed here? https://helpx.adobe.com/in/account/individual/sign-in-and-security/security-and-recovery/cant-sign-in-to-adobe-account.html

Let us know.

^Shivangi

C

ChelBelJonnAuthor

Participating Frequently

Yes I tried, but I did not use any telephone number to activate the subscription and so the account cannot be retrived. The one thing i used was my credit card. Can you see which other accounts are connected to the credit card I used for this account?

Best regards

kglad

Community Expert

@ChelBelJonn

again, use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

Nancy OShea

Community Expert

If the order was placed through Google or Apple stores, you’ll have to contact those vendors directly. Perhaps that’s where the confusion lies.

Nancy O'Shea— Product User & Community Expert

C

ChelBelJonnAuthor

Participating Frequently

The order was placed directly through the Adobe-Website which launches when using Adobe-Acrobat Reader.

kglad

Community Expert

@ChelBelJonn

no one can cancel for you. you must do it your self.

first, make sure you’re checking the correct account, https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

then make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html